Delivery

Orders can take up to 1- 5 working days to be delivered. However, we do begin processing your order as soon as it is received and in many cases, orders are sent out the next day.

Returns, Refunds and Exchanges

We are confident that your pooches will love our treats, but because our treats are perishable items, we generally don’t accept returns, exchanges or cancellations, unless there is a clear issue with the product. In this event, please contact the support team at info@mimiandmunch.com.au

We adhere to the strictest regulations regarding the quality of our products. Care is taken to ensure that the treats are sealed in airtight containers or in our packaging to prevent them from spoiling.

We are not liable for damage occurred through wrong handling. Our non-perishable items can be exchanged or returned if they have been unused and in the same condition as you received them.

Q: What makes Mimi & Munch treats unique?

A: Mimi & Munch treats and cakes are wheat free, human grade and are made with the finest and freshest ingredients.

Our dog treats are made without artificial colours, preservatives and additives.

Our ingredients provide beneficial factors such as aiding in shinier coats, fresher breath, and healthy eyes and are gentle on tummies.

Each treat is pressed out by hand and made with so much love, passion and care

Need to see the paw of approval? Just ask our customers! Read our reviews here (please hyperlink to review section)

Q: Do you cater for any special dietary requirements?

A: Absolutely! We believe all doggies should be treated no matter the dietary requirement and we are more than happy to discuss creating customised treats for your dog’s specifications.

Q: How do I store Mimi & Munch Treats and Cakes?

A: Mimi & Munch treats and cakes are made without any preservatives and should be treated like a baked good for human consumption.

Most of our treats last 6-12 months if kept in a sealed bag, in a cupboard or in an air tight container and out of direct sunlight.

Our cakes should be refrigerated and gobbled up within 3-4 days after purchase. They can be frozen for up to three months as well.

Q: When can I expect for my order to arrive?

A: Mimi & Munch cakes and treats are freshly baked to order. Orders can take up to 1- 4 working days to be delivered. However, we do begin processing your order as soon as it is received and in many cases, orders are sent within a few days.

Q: What are your shipping rates and where in Australia do you ship?

A: There is an estimated shipping cost of $12.50 for orders Australia wide* All pupcakes and cakes are pickup only.

Q: What are you Returns, Refunds and Exchange Policies?

A: We are so confident that your pooches will love our treats. Because our treats are perishable items, we don’t accept returns, exchanges or cancellations.

We adhere to the strictest regulations when it comes to our quality of our product that care should be given to ensure the treats are sealed in air tight containers or in our packaging to avoid treats from spoiling.

Q: Who can I contact for any queries or concerns?

A: Please contact our customer care directly if you have any problems or concerns regarding the dog treats or cakes with your order. Contact details: 0451004558.